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Selected work

Systems we've built, and what changed as a result

Anonymized and representative of the work we deliver. Client names, screenshots, and measured results are published only with written approval, so where a figure has not been approved you will see the metric named without a number rather than an invented one.

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Case studies

Showing 6 of 6 case studies.

  • How the knowledge agent answers a questionA question reaches the agent, which answers only from approved sources and cites the source of each answer. Routine requests are handed on to the system that processes them.GROUNDED ANSWERSQuestionAgentapproved sourcesAnswerwith citationEvery answer cites its approved source.Routine requests route straight into your systems.

    Research and healthcare

    Enterprise Knowledge Agent

    A governed Copilot Studio experience that answers policy and procedure questions from approved sources, cites where each answer came from, and hands routine requests straight into the systems that process them.

    • AI Agents
    • Microsoft

    View case study

  • How the operations lifecycle runs end to endRequest, approval, document generation and completion run as four stages of a single connected process, replacing spreadsheet and inbox handoffs. Operations leaders can see the whole lifecycle in one place.ONE LIFECYCLERequestApprovalDocumentCompleteVisible end to end, in one place.No spreadsheet handoffs, nothing lost in an inbox.

    Operations and field services

    Lifecycle Operations Platform

    A connected Power Platform solution replacing spreadsheet and inbox handoffs with a single request, approval, and document lifecycle that operations leaders can see end to end.

    • Intelligent Automation
    • Microsoft

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  • How conflicting sources become one certified modelSeveral sources that each calculated the same measure differently are consolidated into a single certified semantic model, which is what every report then reads from. The reconciliation debate ends because there is one definition.ONE SET OF MEASURESThe same measure, calculated three ways.Certifiedsemantic modelReportsone definition

    Professional services

    Executive Intelligence Hub

    A certified semantic model and executive reporting layer that ended the reconciliation debate, replacing conflicting spreadsheets with one agreed set of measures.

    • Data & Analytics
    • Cloud

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  • How a partner submission reaches the system of recordA partner signs in and submits directly against the system of record, removing a manual re-keying step. Status flows back to the submitter, so they no longer have to ask where their request stands.AUTHENTICATED SELF-SERVICEPartnersigned inSubmissionvalidatedSystemof recordStatus visible to the submitterNo re-keying, no chasing by email.

    Membership services

    Secure Partner Portal

    An authenticated self-service portal where partners submit and track requests directly against the system of record, removing a manual re-keying step from every submission.

    • Digital Experience
    • Cloud

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  • How inbound documents are processedInbound documents are classified and their data extracted. Confident results pass straight through; low-confidence cases are routed to a person to check. Both paths write verified results into the business system.CLASSIFY, EXTRACT, ROUTEDocumentinboundClassifyand extractStraight throughHuman reviewVerified results written into the business system.

    Regulated services

    Document Automation Service

    An Azure service that classifies and extracts data from inbound documents, routes low-confidence cases to a human, and writes verified results into the business system.

    • Intelligent Automation
    • Cloud

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  • How the content architecture reaches both search and AI answersA rebuilt content architecture with a technical SEO foundation is structured so that it can be read both by a search crawler and by an assistant generating an answer. A measurement layer tracks what each one produces.FOUND IN BOTH PLACESContentarchitectureSearch resultsAI answersMeasuredattributedStructured for a crawler and an assistant alike.

    Business services

    Demand and Growth System

    A rebuilt content architecture, technical SEO foundation, and measurement layer that made a firm's expertise discoverable in both search results and AI-generated answers.

    • Intelligent Marketing
    • Digital Experience

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